Article 32 — Right to information
Digital Services Act — Regulation (EU) 2022/2065
| In the act | EU 2022/2065 |
| Chapter | III · Due diligence obligations for a transparent and safe online environment |
| CELEX | 32022R2065 |
| Read on | 2026-08-14 |
Official text
Read from the EU Publications Office for this CELEX number. The wording stands as published; nothing here is rewritten or summarised.
1. Where a provider of an online platform allowing consumers to conclude distance contracts with traders becomes aware, irrespective of the means used, that an illegal product or service has been offered by a trader to consumers located in the Union through its services, that provider shall inform, insofar as it has their contact details, consumers who purchased the illegal product or service through its services of the following:
(a) the fact that the product or service is illegal;
(b) the identity of the trader; and
(c) any relevant means of redress.
The obligation laid down in the first subparagraph shall be limited to purchases of illegal products or services made within the six months preceding the moment that the provider became aware of the illegality.
2. Where, in the situation referred to in paragraph 1, the provider of the online platform allowing consumers to conclude distance contracts with traders does not have the contact details of all consumers concerned, that provider shall make publicly available and easily accessible on its online interface the information concerning the illegal product or service, the identity of the trader and any relevant means of redress.
Other articles in this chapter
- Article 11
- Article 12
- Article 13
- Article 14
- Article 15
- Article 16
- Article 17
- Article 18
- Article 19
- Article 20
- Article 21
- Article 22
The text is quoted from the official source and is not legal advice. A national court reads the language version that binds in its jurisdiction.
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