Article 12 — Points of contact for recipients of the service
Digital Services Act — Regulation (EU) 2022/2065
| In the act | EU 2022/2065 |
| Chapter | III · Due diligence obligations for a transparent and safe online environment |
| CELEX | 32022R2065 |
| Read on | 2026-08-14 |
Official text
Read from the EU Publications Office for this CELEX number. The wording stands as published; nothing here is rewritten or summarised.
1. Providers of intermediary services shall designate a single point of contact to enable recipients of the service to communicate directly and rapidly with them, by electronic means and in a user-friendly manner, including by allowing recipients of the service to choose the means of communication, which shall not solely rely on automated tools.
2. In addition to the obligations provided under Directive 2000/31/EC, providers of intermediary services shall make public the information necessary for the recipients of the service in order to easily identify and communicate with their single points of contact. That information shall be easily accessible, and shall be kept up to date.
Other articles in this chapter
- Article 11
- Article 13
- Article 14
- Article 15
- Article 16
- Article 17
- Article 18
- Article 19
- Article 20
- Article 21
- Article 22
- Article 23
The text is quoted from the official source and is not legal advice. A national court reads the language version that binds in its jurisdiction.
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