Consumer Rights Directive — Directive 2011/83/EU
Information duties, withdrawal and delivery in distance contracts.
What we read it for
The act behind our distance selling pages: what a buyer must be told before an order and how withdrawal is counted.
Identity
| Type | Directive |
| Identifier | EU 2011/83 |
| CELEX | 32011L0083 |
| Adopted | 2011-10-25 |
| In force | 2011-12-12 |
| Transposition deadline | 2013-12-13 |
35 articles in the base act
Structure
| Chapter | Act | Articles |
|---|---|---|
| I | Subject matter, definitions and scope | 1–4 |
| II | Consumer information for contracts other than distance or off-premises contracts | 5 |
| III | Consumer information and right of withdrawal for distance and off-premises contracts | 6–16 |
| IV | Other consumer rights | 17–22 |
| V | General provisions | 23–29 |
| VI | Final provisions | 30–35 |
Language versions
EUR-Lex publishes the act in every official language. These are the direct addresses for the languages this site is written in.
Norwegian is not an official EU language. Norwegian readers use the national register.
National law
One line per country. A line exists only when a primary source has been read; otherwise the national register is linked instead.
| National law | Identifier | Official text |
|---|---|---|
| Sweden: Distansavtalslagen | SFS 2005:59 | Official text |
| Norway: Lov om opplysningsplikt og angrerett (angrerettloven) | LOV-2014-06-20-27 | Official text |
| Denmark: Forbrugeraftaleloven | LOV nr 1457 af 17/12/2013 | Official text |
| Finland: Kuluttajansuojalaki | 38/1978 | Official text |
| Germany: Bürgerliches Gesetzbuch | BGB | Official text |
| United Kingdom: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 | SI 2013/3134 | Official text |
National implementing measures on EUR-Lex
Supervision
Official text
EU acts, read down to the national law
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Machine-readable summaries for AI agents: /llms.txt and /llms-full.txt.
