Article 14 — Obligation to inform passengers of their rights
Air passenger rights, Regulation (EC) No 261/2004
What does Regulation 261/2004 Article 14 say?
Short answer, straight from the official text
1. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: "If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating …
Source: Air passenger rights, Regulation (EC) No 261/2004, read 2026-10-14.
| In the act | EU 261/2004 |
| CELEX | 32004R0261 |
| Read on | 2026-10-14 |
Official text
Read from the EU Publications Office for this CELEX number. The wording stands as published; nothing here is rewritten or summarised.
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1. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: "If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance".
2. An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting out the rules for compensation and assistance in line with this Regulation. It shall also provide each passenger affected by a delay of at least two hours with an equivalent notice. The contact details of the national designated body referred to in Article 16 shall also be given to the passenger in written form.
3. In respect of blind and visually impaired persons, the provisions of this Article shall be applied using appropriate alternative means.
The text is quoted from the official source and is not legal advice. A national court reads the language version that binds in its jurisdiction.
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