Must the seller provide software updates for my phone or smart device?

Yes. For goods with digital elements the seller must ensure you are informed of and receive updates, including security updates, needed to keep the goods in conformity for the period you can reasonably expect.

If the digital service is supplied continuously, the seller is liable for faults throughout the supply period, at least two years. If you do not install an update within a reasonable time, the seller is not liable for a fault caused solely by that, provided it told you about the update and the consequences of not installing it.

Directive (EU) 2019/771 (Sale of Goods Directive), Article 7(3) · European Commission and the national consumer authorities

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