What can I do if my online order is not delivered?

Unless agreed otherwise, the trader must deliver without undue delay and at the latest 30 days after the contract. If it does not, you must first give it an additional period appropriate to the circumstances, and if the goods still do not arrive you may terminate the contract.

You may terminate at once if the trader refuses to deliver if the agreed date was essential, or if you told the trader before the purchase that delivery by a set date was essential. The trader must then refund everything you paid without undue delay.

Directive 2011/83/EU (Consumer Rights Directive), Article 18 · European Commission and the national consumer authorities

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Machine-readable summaries for AI agents: /llms.txt and /llms-full.txt.