Article 35 — Information from economic operators and providers of online marketplaces to consumers on product safety

General Product Safety Regulation — Regulation (EU) 2023/988

What does GPSR Article 35 say?

Short answer, straight from the official text

1. In the case of a product safety recall, or where certain information has to be brought to the attention of consumers to ensure the safe use of a product (‘safety warning’), economic operators, in accordance with their respective obligations as provided for in Articles 9, 10, 11 and 12, and providers of online marketplaces in …

Source: General Product Safety Regulation — Regulation (EU) 2023/988, read 2026-09-26.

Official text

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1. In the case of a product safety recall, or where certain information has to be brought to the attention of consumers to ensure the safe use of a product (‘safety warning’), economic operators, in accordance with their respective obligations as provided for in Articles 9, 10, 11 and 12, and providers of online marketplaces in accordance with their obligations as provided for in Article 22(12), shall ensure that all affected consumers that can be identified are notified directly and without undue delay. Economic operators and, where applicable, providers of online marketplaces that collect their customers’ personal data shall make use of that information for recalls and safety warnings.

2. Where economic operators and providers of online marketplaces have in place product registration systems or customer loyalty programs enabling the identification of products bought by consumers for purposes other than contacting their customers with safety information, they shall offer the possibility to their customers to provide separate contact details only for safety-related purposes. The personal data collected for that purpose shall be limited to the necessary minimum and shall only be used to contact consumers in the event of a recall or safety warning.

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Other articles in this chapter

• Article 36
• Article 37
• Article 38
• Article 39

Who does this apply to

The register names five roles. Open a role to see the duties this act places on it, each row with its article and its source.

• Online marketplace
• Seller in distance selling
• Manufacturer
• Importer

Does this apply to us?

• Do ai governance rules apply to an online marketplace?
• Do personal data rules apply to an online marketplace?
• Do cross-border data rules apply to an online marketplace?
• Do cybersecurity rules apply to an online marketplace?
• Do health data rules apply to an online marketplace?
• Do online platforms rules apply to an online marketplace?

All roles in the register · All questions by role

The text is quoted from the official source and is not legal advice. A national court reads the language version that binds in its jurisdiction.

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