Article 22 — Specific obligations of providers of online marketplaces related to product safety
General Product Safety Regulation — Regulation (EU) 2023/988
What does GPSR Article 22 say?
Short answer, straight from the official text
1. Without prejudice to the general obligations provided for in Article 11 of Regulation (EU) 2022/2065, providers of online marketplaces shall designate a single point of contact allowing for direct communication, by electronic means, with Member States’ market surveillance authorities in relation to product safety issues, in …
Source: General Product Safety Regulation — Regulation (EU) 2023/988, read 2026-09-26.
| In the act | EU 2023/988 |
| Chapter | IV · Providers of online marketplaces |
| CELEX | 32023R0988 |
| Read on | 2026-09-26 |
Official text
Read from the EU Publications Office for this CELEX number. The wording stands as published; nothing here is rewritten or summarised.
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1. Without prejudice to the general obligations provided for in Article 11 of Regulation (EU) 2022/2065, providers of online marketplaces shall designate a single point of contact allowing for direct communication, by electronic means, with Member States’ market surveillance authorities in relation to product safety issues, in particular for the purpose of notifying orders issued pursuant to paragraph 4 of this Article.
Providers of online marketplaces shall register with the Safety Gate Portal and shall indicate on the Safety Gate Portal the information concerning their single contact point.
2. Without prejudice to the general obligations provided for in Article 12 of Regulation (EU) 2022/2065, providers of online marketplaces shall designate a single point of contact to enable consumers to communicate directly and rapidly with them in relation to product safety issues.
3. Providers of online marketplaces shall ensure that they have internal processes for product safety in place in order to comply without undue delay with the relevant requirements of this Regulation.
The article continues in the official text.
Who does this apply to
The register names five roles. Open a role to see the duties this act places on it, each row with its article and its source.
Does this apply to us?
- Do ai governance rules apply to an online marketplace?
- Do personal data rules apply to an online marketplace?
- Do cross-border data rules apply to an online marketplace?
- Do cybersecurity rules apply to an online marketplace?
- Do health data rules apply to an online marketplace?
- Do online platforms rules apply to an online marketplace?
All roles in the register · All questions by role
The text is quoted from the official source and is not legal advice. A national court reads the language version that binds in its jurisdiction.
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